At [Health Guard India Pvt. Ltd.], we strive to provide our customers with the highest quality healthcare products and an excellent shopping experience. We understand that there may be circumstances in which you need to cancel your order or seek a refund. This Cancellation and Refund Policy outlines the procedures and guidelines for such situations.
Cancellation of Orders
1.1. Order Cancellation Period You may cancel your order within [3 working days] from the time of purchase. If you wish to cancel your order, please contact our customer support team immediately at [health_guard@rediffmail.com
or +91 9781374297, +91 987 247 8619]. We will make every effort to accommodate your request.
1.2. Cancellation Process To cancel your order, please provide the following information when contacting our customer support:
Your order number
Your name
Contact information
Reason for cancellation
1.3. Refund for Cancelled Orders If your order is successfully canceled within the specified cancellation period, you will be eligible for a full refund. Please allow [3 days] for the refund to be processed, and the funds will be credited to the original payment method used for the purchase.
Refund Policy
2.1. Refund Eligibility We offer refunds in the following circumstances:
The product received is damaged, defective, or significantly different from the description.
You have received the wrong product.
The product has not been delivered within the specified delivery period.
2.2. Refund Request To request a refund, please follow these steps:
a. Contact our customer support team at [health_guard@rediffmail.com or +91 9781374297, +91 987 247 8619] and provide the following information:
Your order number
Your name
Contact information
Reason for requesting a refund
Supporting documentation (e.g., images of damaged products)
b. We will review your request and notify you of the decision.
2.3. Refund Process If your refund request is approved, the following will occur:
For payments made by credit card or debit card, the refund will be credited to the same card used for the purchase.
For payments made through other methods, we will work with you to facilitate the refund.
2.4. Refund Timeframe The time it takes for the refunded amount to appear in your account may vary depending on your payment method and financial institution. Generally, please allow [3 Days] for the refund to be processed.
Contact Us If you have any questions or need assistance with the cancellation or refund process, please contact our customer support team at [health_guard@rediffmail.com or +91 9781374297, +91 987 247 8619].
Changes to this Policy We reserve the right to update and modify this Cancellation and Refund Policy as needed. Any changes will be posted on our website and take effect immediately.
By shopping with [Health Guard India Pvt. Ltd.], you agree to abide by the terms and conditions of this Cancellation and Refund Policy. [Health Guard India] [Plot No. 343, Swastik Vihar,] [Zirakpur, Mohali, 140603] [+91 9781374297 +919872478619] [health_guard@rediffmail.com] [https://healthguardindia.in/
